Communicate in a relevant and timely manner across all customer touchpoints.
Build brand loyalty. Improve customer satisfaction. Create new revenue opportunities. Reduce customer care costs.
Design interactive, data-rich, dynamic content optimized for display on any device.
Create more engaging, end to end communications with EngageOne Communicate. According to a recent survey by ANA (formerly DMA) and Pitney Bowes – Elevating the Customer Experience Feb 2018 – “Customers expect a better more personalized experience”… and with EngageOne Communicate… they get just that.
EngageOne Communicate is a cloud-based, data driven customer engagement platform that accelerates the creation and delivery of communications, including email and SMS.
Deliver personalized multichannel communications in batch or real time.
Take customer engagement to a whole new level. This high-performance communications hub uses sophisticated templates and application logic to weave customer data and custom content into compelling, cost-effective multichannel campaigns.
Design responsive digital communications quickly and easily.
Create more engaging end to end communications with EngageOne Connect. Simple yet powerful browser-based interface lets anyone create and deliver email, SMS and push notifications to interactive, dynamic content optimized for display on any device.
Deliver a better experience in whatever channel your customer chooses.
Manage delivery of email, SMS and push notifications based on customer preferences, including cloud-based mailboxes. We make it easy to track opens, manage bounces and respond accordingly. Built-in archiving improves customer service and online self-service.
EngageOne? Digital Self Service
Deliver the real-time experience your customers demand
Help your customers help themselves by turning your self-service interactions into long-lasting, profitable relationships. We’ve developed a reliable solution to unburden your call centers and give customers precisely what they want: the ability to quickly find the answers they need. From instant access to customer documents to interactive billing and Interactive Personalized Video communications, EngageOne Digital Self Service from Pitney Bowes delivers a smart, seamless self-service experience.
Ensure mail visibility throughout the entire processing lifecycle
An innovative Intelligent Mail management software, EngageOne Inform automates the translation of USPS? and third-party mail tracking data into a standardized format that can be readily integrated into your business process.
Fast access to customer communications through business systems and portals
Improve customer service, digital self-service and compliance while reducing costs. The EngageOne Vault interactive document archive and retrieval system offers the fast, flexible deployment and exceptional performance you need.
Boost campaign response by enhancing omni-channel communications with mobile ads.
Synchronize Mobile Advantage makes it easy to add mobile ads to a multichannel campaign. Now, marketers can easily deploy mobile ads, increase touchpoints with customers and improve campaign results, quickly and effectively.
The results are in: Consumers pick omnichannel
Over 85 percent of 2,000 global consumers surveyed by the Chief Marketing Officer (CMO) Council, in partnership with Pitney Bowes, reveal that a blend of both digital and physical channel experiences is the preferred way of interfacing with brands. Are you meeting them at their moment of need?
Get the results your business needs
Drive revenue growth
Create higher converting engagement opportunities.
Target the right customers at the right time.
Deliver an accurate message to the correct audience.
Increase customer satisfaction
Provide timely and relevant customer engagement.